Frequently Asked Questions

Answers to common questions about our services

Ninety9steps your personal shoe brand. For an optimal experience with us,please read through our FAQs. If you have any queries, please reach out to us at: write@ninety9steps.com or call us at +91-9944075217

Please look at the top right of your screen and you will see a pound sign and 'item/s'. Click on that to go to the cart page.If you need to add or reduce the number of a pair of shoes, click the plus or minus sign and then click 'Update Cart'.To remove items, click the x (left of the thumbnail image) and 'Update cart”. To add other styles, choose from the dropdown 'Shoes' menu and add from the product pages.
Your order should be with you within a 5-6  working days of ordering. Once you get the 'dispatched' email it will be next day or the one after.
Please note we do not do free returns. We do accept returns for any reason, as long as they have not been worn and are in the original box. This does not affect your statutory rights.
As the sale of the goods was with another retailer, we would ask you to contact them directly for assistance.
Please allow time for us to process the return. This may take 3-5 working days from when we receive the shoes back. We will refund via the method the items were paid for. Please note banks may take up to 30 days to show a refund and we cannot change that.
Yes, please click the proceed to PayPal and there will be an option there to checkout as a guest with a card. PayPal will not give us any information about you as it is confidential. However, we will do our best to assist so contact us.
You have two options. You can add it from the cart page (click top right where it has the pound sign and 'item/s'), include the code in the field and click 'Apply Coupon'. Or go to checkout and apply the coupon there. It is a drop down box at the top of that page. Click 'Enter Code Here' and apply the coupon.
Please note only one coupon can be used at a time.
No, you can simply check out as a guest. However, creating an account means quicker checkout and seeing what your purchase history is.
You can go to 'My Account' in the footer or Login/Sign Up at the top. From there you enter your email and a password. You are taken to 'My Account' and there you can add your shipping and billing details. While you are completing checkout you can also just add a password there to create an account. You will have filled in all the details you need already!
I have forgotten my password!
Under the ‘Login' button is 'Lost your password?'. Please click on that and follow the instructions. If you are still having issues, please contact us.
You can sign up from a pop up at the top of the page which may also give you a discount code once you have signed up. Alternatively, you can sign up from the footer where it says ‘For updates and discounts…'
You can go to the product page and add to your wishlist from there. You can click on ‘Browse Wishlist' from there or you can go to the footer and click on ‘Wishlist' there to see what you have chosen.
If you are wanting to buy only a few pairs for personal use, please do not register as a trader. A trader is a company or person who buys and sells in quantity as a retailer.
Yes: We sell a minimum of one carton per style per colour. One carton will be an 8 pack or 12 pack depending on the style. If one carton only is purchased then carriage is charged. If a minimum of 24 pairs are ordered (i.e. 2 cartons of 12 or 3 cartons of 8) carriage is free within the INDIA. Overseas traders please contact md@ninety9steps.com for carriage costs.
If you have any questions overseas trading using the site please contact md@ninety9steps.com If you have any queries regarding the products please email write@ninety9steps.com If you have any question regarding overseas UK region trading please contact haydn@ninety9steps.com  or call head office on 044 242564  and please always quote the SKU of the shoe (not the name).